![]() ![]() To protect your privacy, do not post any personal information.I understand that the headphone is not working.Ĭheck those headphones with an alternate device such as a Smartphone, laptop, etc. *This is a public forum and I do not work for Microsoft nor do I have access to any user accounts. Thoroughly research any product advertised on the site before you decide to download and install it. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The page appears to be providing accurate, safe information. Standard Disclaimer: This is a non-Microsoft website. Have a wonderful day ahead and stay safe. Once downloaded and installed restart your computer and test the headphone audio. ![]() Once uninstalled, go to this link and download and install the driver. If issue persist, proceed with these steps. Restart your computer and test the audio. Uncheck the box to "Allow Application to take exclusive controls on this device" Click the Levels tab, then drag the volume slider towards the largest value. Right click Headphone and click Properties. Right-click it again and select Set as Default Device. Right click the Headphone and click Enable. In Control Panel, select Large icons from the View by drop down menu. ![]() Look for Audio driver that was installedĬonnect the headphone and proceed with these steps. Expand the Sound and Video Game Controllers If the headphone works using a different device proceed with the steps below. If it does the same using a different device means that the headphone is faulty. Let us work together to sort this out.įirst try to connect the headphone using a different device or computer for us to check if the issue is with your computer or the headphone itself. My name is Carlo, I am also using Windows 10 pc and community member like you. ![]()
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